Cappy Heating & Air Conditioning, Inc.
SMS Privacy Policy
Effective Date: October 8, 2026
Cappy Heating & Air Conditioning, Inc. (“Cappy,” “we,” “our,” or “us”) respects customer privacy and is committed to protecting personal information collected and used through our SMS text messaging program.
Information We Collect
When customers request services, schedule appointments, or consent to receive text messages, we may collect:
- Customer names and contact information
- Mobile telephone numbers
- Service and billing addresses
- Appointment and service history
- SMS communication history
- Text messaging consent and opt-out preferences
How We Use Customer Information
Cappy uses customer information to facilitate heating, cooling, maintenance, installation, and repair services.
Our SMS communications may include:
- Appointment scheduling and confirmations
- Appointment reminders and technician arrival notifications
- Service updates and scheduling changes
- Maintenance appointment reminders
- Repair and installation information
- Estimates, invoices, and payment-related notifications
- Responses to customer questions and service requests
Our SMS messaging program is intended for service-related communications only. We do not use this program to send promotional offers, advertisements, or marketing messages.
Information Sharing
Cappy Heating & Air Conditioning, Inc. does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional use.
We may use authorized technology and communication service providers, including our field service management and messaging providers, to process information solely for legitimate business operations and delivery of customer communications.
SMS Consent and Opt-Out
Customers receive SMS communications after providing the applicable consent.
Customers may discontinue text messages at any time by replying STOP to any SMS message from Cappy.
For assistance, reply HELP or contact our office at (734) 655-1360.
Message frequency varies depending on customer service activity and appointment needs. Message and data rates may apply.
Data Protection
We use reasonable administrative and technical safeguards intended to protect customer information against unauthorized access, disclosure, alteration, or misuse.
Policy Scope
This policy addresses personal information collected and processed in connection with Cappy’s SMS messaging program. It does not replace other privacy notices applicable to our broader business operations.
Contact Information
Cappy Heating & Air Conditioning, Inc.
Phone: (734) 655-1360
Policy Changes
We may update this SMS Privacy Policy periodically. The most current version will be available on our website.